A user of the system who sells products/services via the online shop.
A person who answers support queries from end users be they technical or non-technical in nature. Should they not be able to respond to the query directly they will request other support personnel look into the issue.
trace to[UC9] Manage Orders
The ordering system of the merchant that is involved in a purchase transaction via the system.
A user of the system who buys products/services via the online shop.