Standard user of the system.

trace to[UC2] Manage Personal Details; [UC1] Logon

A user of the system who sells products/services via the online shop.

trace to[UC8] Maintain Product Catalogue; [UC3] View Sales; [UC9] Manage Orders

A person who answers support queries from end users be they technical or non-technical in nature. Should they not be able to respond to the query directly they will request other support personnel look into the issue.

trace to[UC9] Manage Orders

The ordering system of the merchant that is involved in a purchase transaction via the system.

trace to[UC5] Checkout; [UC9] Manage Orders

A user of the system who buys products/services via the online shop.

trace to[UC4] Add to shopping cart; [UC5] Checkout; [UC9] Manage Orders; [UC6] View Products; [UC7] Manage Shopping Cart